Refund and Returns Policy of QuantumZonePC
Effective Date: January 18, 2025
At QuantumZonePC, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a straightforward and fair return and refund policy to ensure a hassle-free experience. Please review the following terms and conditions regarding returns, exchanges, and refunds.
1. Return and Exchange Eligibility
You may return or exchange any product purchased from QuantumZonePC within 30 days of receiving your order, provided the item meets the following criteria:
- The product must be in unused, unworn, and undamaged condition.
- The item must be returned in its original packaging with all tags, accessories, and documentation (if applicable).
- Watches that have been altered (e.g., resized, engraved, or modified in any way) are not eligible for return or exchange.
2. How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
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Contact Us: Reach out to our customer service team via email at info@quantumzonepc.com or call our hotline at (800) 328-2611 within 30 days of receiving your item. Provide your order number, the item you wish to return or exchange, and the reason for the return or exchange.
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Return Authorization: Our team will provide you with a Return Authorization (RA) number and detailed instructions for returning the item. Please ensure you include the RA number on the return package to avoid delays.
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Return Shipping: You will be responsible for covering the return shipping costs, unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your return reaches us safely.
3. Refund Process
Once we receive your returned item, it will be inspected to ensure it meets our return criteria. If your return is approved, we will process your refund as follows:
- Refund Method: Refunds will be issued to the original payment method used during the purchase. Please allow 5-10 business days for the refund to be reflected in your account, depending on your payment provider.
- Non-Refundable Items: Shipping charges are non-refundable, and customers are responsible for return shipping costs unless the item is defective or we made an error in processing the order.
4. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at info@quantumzonepc.com or call (800) 328-2611. We will arrange for a pre-paid return label and offer you a refund or exchange at no additional cost. To expedite this process, please provide photos of the defective or incorrect item along with your order number.
5. Sale and Discounted Items
Items purchased during promotions, sales, or with discount codes are eligible for return or exchange under the same terms as regular-priced items. However, if you used a discount code and the return reduces the purchase amount to below the required threshold for the discount, the discount may be voided, and the refund will be adjusted accordingly.
6. Final Sale Items
Certain items, such as personalized or custom products, may not be eligible for return or exchange. These products will be marked as final sale on the product page, and by purchasing them, you acknowledge that they are non-returnable and non-refundable.
7. Return Timeframe
All returns must be initiated within 30 days of the receipt of the item. After 30 days, we are unable to offer a return, exchange, or refund. However, we are happy to assist you with any warranty-related inquiries.
8. Return Address
Please return your items to the following address:
QuantumZonePC
1600 Woodland Dr E
Saline, Michigan (MI), 48176
Phone: (800) 328-2611
Email: info@quantumzonepc.com
Make sure to include your RA number and any required documentation with the return package.
9. Exchanges
If you would like to exchange an item for a different size, color, or model, please contact our customer service team for assistance. Exchanges are subject to product availability. If the item you wish to exchange for is unavailable, we will offer you a refund instead.
10. Changes to the Refund and Returns Policy
QuantumZonePC reserves the right to update or modify this refund and returns policy at any time. Any changes will be reflected on this page, and the effective date will be updated accordingly. We recommend you review this policy periodically for updates.
11. Contact Us
If you have any questions or need further assistance with returns or refunds, please don’t hesitate to reach out to us:
QuantumZonePC
1600 Woodland Dr E
Saline, Michigan (MI), 48176
Phone: (800) 328-2611
Email: info@quantumzonepc.com
Website: quantumzonepc.com
We appreciate your business and are committed to providing you with an exceptional shopping experience. Thank you for choosing QuantumZonePC!